De-Charles Resources Limited
De-Charles Resources Limited is a registered Care Agency engaged in the supply of care workers to residential/private homes, Local Authorities and other care organisations in the London area.
Philosophy/Mission Statement
To support service users to live in the community for as long as is possible comfortably and securely, by providing appropriate and timely care and support to them and their families. Quality, reliability, flexibility and effectiveness are at the centre of our services and the recognition that De-Charles, as an organisation, has a vital role in helping individuals to maintain and fulfil their life opportunities and to facilitate their continued inclusion in community life. And to recognise individual preferences in the development of service plan such as the timing of service so that it does not unnecessarily restrict the individual’s life style.
Aim
To provide a range of services that can appropriately meet the assessed needs of clients in a way that:
- Responds to the particular needs of the client.
- Maximises the client’s independence.
- Maintains client’s autonomy.
- Increases the opportunities for and ability of clients to remain in their own homes.
- Ensures the highest quality.
- Ensures confidentiality of information about individual is respected, including the individual’s right to decide who information is shared with, providing this would not present an unacceptable risk.
- Effective, efficient, flexible and reliable; reflecting the principle of Best Value.
Objectives:
To assist service users to remain in their homes by helping them to improve their circumstances, overcome or come to terms with their disabilities.
To provide services that are based on the clearly established needs of clients and which enhances their rights to independence and autonomy regardless of race, age, gender, ethnicity, cultural and religious background and sexual orientation/identity.
To ensure the provision of high quality, reliable, flexible and effective services which have performance expectation clarified through service specification, service level agreements and care contracts.
To put in place an effective system which insures that services are up to the standards required by users.
To monitor and review the standard and effectiveness of services in meeting clients’ objectives by putting in place a system for finding out whether service users are satisfied with the services they receive.
To recruit honest and trustworthy staff who are able and willing to keep confidential information about individual service users.
Why choose De-Charles?
At De-Charles, the views of service users lie at the very heart of our partnership based services. The way the care is provided and the attitude of individual carers can have a significant effect on how clients cope.
Needs change over time, so support and care should be flexible and it should recognise the different backgrounds from which each client comes in terms of culture, religion and ethnic background. Our services help to build up the self-esteem of clients. Being committed to the principles of inclusion, we support service users to lead as full a life as possible in the community, despite the level of and any extend of physical, sensory or learning disability that they may have.
We work to facilitate access to mainstream activities which provide service users with opportunities to achieve real community presence and to develop valued social roles.
De-Charles’ culturally diverse workforce is very good for our service users for the following reasons:
It provides them with care experience from different cultures.
We are able to provide care for service users who cannot speak English by using carers from those cultures.
Service users can benefit from native food prepared by carers from their cultures.
Above all, it is good for our equal opportunities principle.
Our Recruitment Process
To ensure security and safety in the home, all our trained and conscientious carers and support workers are subjected to rigorous interviews using the following criteria:
- Identification – passport checks
- Eligibility to work in the UK
- Qualifications verification
- Employment reference checks – two most recent employers or college tutor
- Criminal Record Bureau Checks.
DCR guarantees a great working relationship based on confidence, competence, mutual respect, self-esteem, trust and celebrated excellence.
We value your observations and strive to improve the quality and effectiveness of our services at all times.
Services that we provide
- Personal Care
- Personal washing, dressing
- Toileting, Feeding and
- Mobility assistance
Domestic Care
- Cleaning
- Washing Clothes, Ironing
- Cooking, preparing meals and Live-in-care for highly vulnerable persons and their families
Social Care
- Shopping, escorting duties,
- Outings, overnight Stay
- Respite Care, paying Bills
- Support for Carers
Training and Professional Development
The continuous professional development and training of our care/support workers is one of our strategies for ensuring quality and value.
The organisation identifies and records the training needs of each staff member. This is reviewed at regular appraisals and as a minimum ensures that all staff acquire the knowledge and skills that is commensurate with Level 2/3 Diploma in Health and Social care.
Membership of professional organisations
De-Charles Resources is a member of the United Kingdom Home Care Association (UKHCA) and is registered with the Care Quality Commission (CQC) and regulated by them. The company is an approved Training and Assessment Centre for Edexcel and the Council for Awards in Care, Health and Education (CACHE).
Don’t just take our word for it; read what one of our satisfied service users had to say about us:
‘’since we found De-Charles Resources Limited through the recommendation of United Kingdom Home Care Association (UKHCA), my father and I have been extremely pleased……… I am very happy…. extremely happy.’’
Elaine.